This book is perfect for anyone who wants to make their communication more enjoyable and take the customer, guest, citizen, patient, or student experience to the next level. It’s ideal for managers, frontline employees, and anyone who regularly interacts with others.

Whether you work in a commercial setting or a non-profit organization, the principles of “Verleuken” are widely applicable. They help you create positive, enthusiastic interactions and build lasting relationships with customers and colleagues alike.

Verleuken not only makes interactions more fun, it also makes them more effective!